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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Harold Cash

August 16, 2023

5  out of  5 rating by Harold Cash
"Miss Patricia and Miss Stephanie are the best and they go out of their way to help each customer. I love this warm team atmosphere and appreciate the top notch care that they provide me and my family. Awesome professionalism and courteous to others."

Thomas Ciapi

August 15, 2023

5  out of  5 rating by Thomas Ciapi
"I've done business with Rick and the team over 35 years. State farm has always been there for me."
Profile photo of Jim Cathcart

Jim Cathcart

August 15, 2023

5  out of  5 rating by Jim Cathcart
"I have been a State Farm client for over forty years. They have always been available when I needed them and handled my claims quickly and fully. Join me!"

Rebecca Akin

August 8, 2023

5  out of  5 rating by Rebecca Akin
"Always very polite, listen to all of the questions, and answers are informative. Never felt pressured to buy additional policies or add ons."

Sabra Torrez

June 29, 2023

5  out of  5 rating by Sabra Torrez
"Anthony was an absolute life saver. My previous insurance provider upped our premium by a surprising rate, so I began the shopping process to see if I could find a better deal. He beat the rate we were given substantially, while also being an absolute delight to work with. He’s done a great job checking in from time to time just to ensure that we were content with our policy and has even helped with additional savings and policies that I had held for a long time elsewhere. He is definitely worth the call and will go above and beyond to be helpful."

Wendi Jones

June 28, 2023

5  out of  5 rating by Wendi Jones
"I work with Anthony. They have saved me a lot of money on my renters insurance and my car insurance. I recieved a call asking if I would like to save money.. At first I laughed because I was with a big company.. Surely they couldn't save me money.. But I heard Anthony out.. Yup he saved $80/ month.. Just like that.. And another $25 a month on my renters for the same covered policy as Travelers. Anthony is always quick to respond to me and answer my questions. He discusses pro and con on different types of insurance I can benefit from. I refer all my family and friends to give this company a shot. I never thought they could save me the money they are! Im impressed. Thank you. Very family friendly and really works hard to save us money and keep us happy and covered."

Mighty Guitarist

June 28, 2023

5  out of  5 rating by Mighty Guitarist
"Awesome experience having their office as my agents. All of them are really awesome, the bad comment about Anthony is a troll for sure! He helped me save over 50% on my insurance and got me into a situation where I now have over a million dollars worth of protection that I did not have with the last company I was with. This place is Awesome!"

Kent Howell

June 28, 2023

1  out of  5 rating by Kent Howell
"I recently had the unfortunate experience of witnessing my wife being subjected to an agent named Anthony who not only failed to provide the assistance she sought but also made her feel stupid and degraded. The encounter left us feeling frustrated and disappointed, and we are compelled to share our story to caution others about this unhelpful and condescending individual. From the moment my wife began speaking with the insurance agent, it was clear that his primary objective was not to assist her but rather to prove his supposed superior knowledge. Instead of patiently addressing her concerns and offering guidance, he embarked on a mission to belittle her and highlight his own expertise. This approach not only showcased his lack of empathy but also underscored his disregard for customer service. Rather than utilizing his expertise to simplify complex insurance terms and policies, the agent seemed determined to make my wife feel inadequate. His condescending tone and the manner in which he dismissed her questions and concerns were both unprofessional and disrespectful. It is disheartening to encounter such arrogance in a profession that should be centered around helping individuals navigate the intricacies of insurance. Insurance agents are expected to be knowledgeable and approachable resources, ready to provide guidance and support. Unfortunately, this particular agent failed on both fronts. Instead of offering solutions, he left my wife feeling incompetent and discouraged, which is simply unacceptable in any professional setting. It is crucial for insurance companies to ensure that their agents possess the necessary skills not only to understand the complexities of insurance but also to communicate effectively and respectfully with their clients. A customer's experience should never involve feeling degraded or inferior due to an agent's need to assert their dominance. In light of this disappointing encounter, I strongly urge others to exercise caution when dealing with this insurance agent or the company he represents. Their lack of consideration for customers' feelings and their failure to provide the assistance and support expected from a reputable insurance provider is deeply concerning. We sincerely hope that our review serves as a warning to both the insurance agent in question and the company he represents. It is crucial for them to reassess their customer service approach and prioritize treating clients with dignity, respect, and genuine care. No one should have to endure such a degrading experience when seeking assistance with their insurance needs."

Nhi Mai

April 14, 2023

5  out of  5 rating by Nhi Mai
"Rick Villarreal’s State Farm Team have been amazing and easy to work with! They have always been available when needed. I haven’t had any issues when it comes to questions and things needed with my insurance. They are very friendly and definitely great to work with. I recommend them to anyone who needs a reliable team!"

K Brownlie-McClusky

September 27, 2022

5  out of  5 rating by K Brownlie-McClusky
"The best insurance company and fanatical advisors. I've known Rick and Penny since 1991, and appreciate them. Their staff are awesome. If you want quality care this is the agency to go to. All your questions and concerns will be addressed so that you understand it. Thumbs up to Rick and staff!"

Jordan B

June 21, 2022

5  out of  5 rating by Jordan B
"Great rates! Pat is always polite, and quick to respond."

Alejandra Bello

May 14, 2021

5  out of  5 rating by Alejandra Bello

Kari D

May 12, 2021

5  out of  5 rating by Kari D
"I've been with State Farm for almost 20 years now, and with Rick for just over 5. Patricia, the person who takes care of our account, is wonderful! She always thoroughly explains our coverage, and any changes, each time we've needed a new plan. I highly recommend this office!"

Travis Primm

March 5, 2021

5  out of  5 rating by Travis Primm
"Rick has been very helpful with getting all my insurance needs covered. Easy to talk to. Professional. To the point. Will answer any questions or hypothetical scenarios as well as describing the best way to cover those scenarios. During the recent Winter storm, he was very diligent about trying to get you information in advance as well as following up to try and get first in line for plumbers."

Janice Napoli

March 1, 2021

5  out of  5 rating by Janice Napoli
"I found Rick Villareal’s State Farm office by luck in 2013 and am so glad I did. They have handled my renters and auto policies for eight years now and have been professional and responsive but also genuinely good to me. Pat is so kind and helpful. I feel like she knows me as an individual rather than just a client and has gone out of her way to be helpful."

Jared P

September 1, 2020

5  out of  5 rating by Jared P
"Highly recommend Rick and his wonderful agent Patricia. They are extremely competent and are a delight to deal with. Thanks for all your help!"

Ronnie Martinez

October 25, 2018

1  out of  5 rating by Ronnie Martinez
"My experience at this State Farm was very horrible. I wish I didn't have to give them any rating. Worst service we've ever had at a insurance company."

Jackie Saliba

July 22, 2017

5  out of  5 rating by Jackie Saliba
"Have been with since 1989. They are the most reliable and honest people I know, they are truly like family. Recently a hail-storm roof claim that was handled swiftly and efficiently. Handled car wreck claim quickly and painlessly. Thank you Rick and Penny!"

Allison Hale

May 25, 2017

5  out of  5 rating by Allison Hale
"Rick and his team have taken care of our workers comp insurance for several years, and this year we moved over our general liability. When owning a successful business- Insurance is a huge key to success. I value having someone on our 'team' who makes sure we are fully covered and always available to answer our questions."

Ronald Parry

June 15, 2016

5  out of  5 rating by Ronald Parry
"Recently moved to Round Rock from out-of-state. The friendly and knowledgeable staff were very helpful in getting our auto insurance transferred and providing us with comprehensive coverage on our new home. Their recommendations on good BBQ places didn't hurt either."

Evelyn Tavernier

July 9, 2015

5  out of  5 rating by Evelyn Tavernier
"I have found Rick Villarreal State Farm Insurance office very helpful in handling my insurance needs. He is based in Round Rock, Texas and serves the Greater Austin, Texas area. I believe I get great value for my Auto, Home and Business insurance needs. My experience is that they provide you with good advice and not sell you more than what you need for your insurance. So don’t hesitate to call them to get a quote. They will help you with the coverages you need instead of you trying to do it alone online."

Vincent Stavrowsky

November 12, 2014

5  out of  5 rating by Vincent Stavrowsky
"There is a reason my family has been with State Farm Insurance by Rick Villarreal for more than 20 years. They strike the perfect balance for us by making sure we have the appropriate coverage without over selling us on policies we don't need. When I was involved in a serious accident a few years ago, Rick's team had it taken care of from the moment it happened. We plan on staying with Rick for a long-long time."

chris keiley

November 10, 2014

1  out of  5 rating by chris keiley
"Total morons. Stupidest agent. These retards cost me over 200 bucks because they cant do their jobs."

Julie Sharp

April 9, 2014

5  out of  5 rating by Julie Sharp
"I have highly recommend Rick Villarreal with State Farm. He and his staff are very knowledgeable and always take the time to thoroughly explain the often times confusing world of insurance as well as IRA's and Mutual Funds. I recommend my clients to Rick whenever possible for renter's insurance and homeowner's insurance."

Kyle Tluczek

March 31, 2014

5  out of  5 rating by Kyle Tluczek
"I have the unique opportunity to see first hand how insurance agents deal with their clients in time of need. On multiple occasions, Rick has called me after hours and sent our company to help his clients in residential emergency situations and seen the project through its completion. In this day and age of technological disconnect, Rick's caring and committed attitude truly sets him apart."